eBay seller performance standards are changing
eBay sellers standards are changing from August 2014. That is why we have a prepared short summary of the main changes that may have a negative reflect on your business if you fail to meet the requirements.
The new scoring system on eBay will allow each seller to have a certain amount of defects before their performance comes under review. eBay will work out a seller’s defect rate by calculating what percentage of their total transactions have one or more of the following transaction-related defects:
- Detailed Seller Rating of 1, 2, or 3 under “Item as described”.
- Detailed Seller Rating of 1 under “Shipping time”.
- Negative or neutral feedback .
- Requests to return an item for any reason that indicates that the item was not as described in the listing.
- Opening an eBay Money Back Guarantee or PayPal Purchase Protection case for an item, indicating either that it was not received or that it was not as described in the listing.
Meeting the standards
eBay divides sellers into: Regular sellers and Top Rated Sellers. If you want to belong to the second group you have to keep your defect rate below 5 percent of your total transactions during the most recent evaluation period.
Failing to meet the standards
If you fail to keep your defect rate below the required 5% your will lose your top rated seller status which may result in lower visibility in eBay search , or even restrictions on selling items on eBay. Those who have subscribed to an Anchor Store and have opted in to international selling, may also lose their promotional rates for international selling. If a seller’s defect rate is considered by eBay to be excessively high they may even find their account suspended.