Webinterpret in review for September 18, 2015

We’re back with another biweekly Webinterpret in Review. This week we have a lot of news about HelpDesk improvements, our new Webstores solution finally has a release date, and we have more articles to share with you. Read on for more…


    • After listening to feedback from clients using our new HelpDesk tool (formerly known as Message Translation System), users will now be allowed to combine messages from different templates into one reply. The feature will be available soon.
  • The HelpDesk tool will also be improved to allow easy custom footers in the replies. The footers will not be translated by default.
  • Additionally, the HelpDesk tool will let users see all templates available from a “Show all” button, not just the templates assigned to the message by our system. Right now, HelpDesk scans the content of each message and assigns it to a particular category of possible templates.
  • We are also in the process of improving the interface when handling negative feedback.


  • We have improved the shipping type selection process. One of the new features will apply a default IRT to items that do not have a shipping option set.
  • Important: We’d like to again remind eBay sellers that since September 1st all new branded or refurbished items require a Global Trade Item Number (GTIN, a.k.a. UPC in the US and ISBN internationally). eBay will block original items with missing Product Identifier numbers when they are relisted, newly listed or edited. Items translisted on foreign markets are dependent on original listings, so please make sure original items are properly setup. For more information please check our article on how Webinterpret handles Product Identifiers.
  • We have improved the automation of eBay variations.
  • We have unblocked 120 thousand items locked in the translation process.


  • Our new Webstores solution got a facelift and various improvements in the design, and it will officially be launched on Monday!


  • We’ve started working on the new HelpDesk messaging service for Amazon. The new message translation system will show daily feeds for mail sent to Amazon sellers as well as negative feedback. It will only show international messages.


We have posted a variety of articles on how to improve your cross-border sales:

That’s it for this week. Expect another biweekly recap in two weeks with more information on what’s new at Webinterpret and what’s happening in the world of international ecommerce. In the meantime, don’t forget to follow us on Twitter, Facebook, Google+ and LinkedIn.

Related Posts:

NEWS: Our Online Stores shipping service as well as a suite of services for Shopify, BigCommerce, Magento and Salesforce Commerce Cloud platforms is now available as a separate company called Glopal. For more information, visit merchants.glopal.com. If you are currently an existing customer of our Glopal services and you need to raise a support request, please click here for assistance.
Hello. Add your message here.