Webinterpret in review for October 13, 2015

We’re back with another biweekly Webinterpret in Review. This week we have quite a bit of news about our Amazon and Webstores solutions. We also have a variety of user dashboard improvements. Read on for more…

GENERAL IMPROVEMENTS

  • Our new HelpDesk is just about ready. Sellers should already receive email notifications from negative and neutral buyer feedback. The emails will include information on the number of feedback. Sellers will soon have the option to turn off notifications in the Webinterpret user dashboard.
  • We are working on improving the method of combining free text and templates in the HelpDesk.
  • The Webinterpret user dashboard is now translated into Chinese.
  • Our onboarding process is almost translated into Chinese.
  • We have improved the onboarding process in general.
  • We have plans to allow the creation of support requests from the dashboard.
  • We have created an instruction video on how to use the new HelpDesk tool:

EBAY

  • We have implemented some performance fixes and made the database slimmer, so the item translisting process should work even faster.

AMAZON

  • Amazon HelpDesk integration is moving forward. The ability to receive and respond to messages is done, and the system is able to categorize messages. The tool should be turned on this week.
  • A Buy Box repricing algorithm now allows us to not only reprice items based on currency changes, but also based on Buy Box reasons. The new feature allows us to set a minimal price we won’t reach, then we let the price of items drop by a specific percentage until the minimum is reached. This will make translisted items more competitive.
  • We are collecting feedback from test sellers to improve the new Repricer feature.

WEBSTORES

  • We now have over 4000 live listings localized using our Webstores solution.
  • We’re working on a traffic redirector that will make a message appear in the user’s native language that advises going to a Webstore in their native language.
  • We are lunching the ability handle product discounts.
  • We are in the process of creating a WooCommerce plugin.
  • We will soon start working on xt:Commerce, Shopify and OpenCart plugins.

AROUND WEBINTERPRET

We have posted a variety of articles on how to improve your cross-border sales:

That’s it for this week. Expect another biweekly recap in two weeks with more information on what’s new at Webinterpret and what’s happening in the world of international ecommerce. In the meantime, don’t forget to follow us on Twitter, Facebook, Google+ and LinkedIn.

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NEWS: Our Online Stores shipping service as well as a suite of services for Shopify, BigCommerce, Magento and Salesforce Commerce Cloud platforms is now available as a separate company called Glopal. For more information, visit merchants.glopal.com. If you are currently an existing customer of our Glopal services and you need to raise a support request, please click here for assistance.
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