Ecommerce Customer Service

Almost 70% of customers switch brands due to poor service.

Over half of customers are willing to pay extra for a guaranteed good experience. Guaranteed means not the promise of a great experience, but the actual great customer experience. This is what makes customers happy.

It is satisfied customers that drive your business. So we want you to get it right and build a loyal customer base.

  • How to produce satisfied customers?
  • How to transform unhappy clients into promoters of your brand?
  • How to meet the expectations of online buyers?

To find answers to these and other questions, check out articles from this section!

NEWS: Our Online Stores shipping service as well as a suite of services for Shopify, BigCommerce, Magento and Salesforce Commerce Cloud platforms is now available as a separate company called Glopal. For more information, visit merchants.glopal.com. If you are currently an existing customer of our Glopal services and you need to raise a support request, please click here for assistance.
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