How cultural differences impact ecommerce buying experience
If your client portfolio includes international ecommerce buyers or you expect them in the future, have you optimized buyer experience for your international customers? Failing…… Read More
Ecommerce Customer Service
Almost 70% of customers switch brands due to poor service.
Over half of customers are willing to pay extra for a guaranteed good experience. Guaranteed means not the promise of a great experience, but the actual great customer experience. This is what makes customers happy.
It is satisfied customers that drive your business. So we want you to get it right and build a loyal customer base.
- How to produce satisfied customers?
- How to transform unhappy clients into promoters of your brand?
- How to meet the expectations of online buyers?
To find answers to these and other questions, check out articles from this section!
Rock your customers’ experience in a measurable way
According to Walker’s study, by 2020 customer experience (CX) will overtake price and product as the key brand differentiator. Over 90% of unhappy customers don’t…… Read More
Can improving customer service positively impact brand loyalty?
Having a core band of dedicated customers is key to making a success of an online store – but how do you get them? Chelsea Ellsworth,…… Read More
Will eBay’s next move sweep away its ecommerce competitors?
eBay wants its sellers to compete on price with its new Price Match Guarantee. This is the first time it will offer price matching on…… Read More
Customer experience is key to long-term business success: interview with Dennis Otto
66% of customers switch brands due to poor service. 55% are willing to pay extra for a guaranteed good experience. Guaranteed means that it’s not…… Read More
Building customer loyalty: how to stay one step ahead in ecommerce
The customer is king these days. If your customers, website visitors or potential buyers are not satisfied with your business or product, at some point…… Read More
A simple guide on how to sell items online successfully
The secret to selling an item lays in effective communication with your potential customers that convinces them that they need to buy the product you… Read More
Building the customer support of your customers’ dreams
“Good morning. This is your Customer Service. Please select what you would like to talk to Customer Service about from 10 options that we will… Read More
In international ecommerce … it’s all about customer success
‘Frankly speaking, it was always all about guiding the sellers from the phase of taking the first steps on foreign markets to the moment of… Read More